Standard Parcels
All standard parcel deliveries addressed to Block C (Botanica and Andrena) will be accepted by the Concierge Team.
Parcels will be logged and stored securely in line with building procedures, and residents will be notified for collection.
Large & Special Deliveries
Large items, including but not limited to furniture, beds, appliances, and similar bulky deliveries, will not be accepted by concierge unless the resident is present.
Residents must ensure they are at home at the time of delivery to receive and manage these items directly.
Food & Consumable Deliveries
Food deliveries, groceries, and consumable items must only be delivered when the resident is present in the apartment.
Concierge will not store perishable or consumable goods on behalf of residents.
Resident Responsibility
Residents are responsible for:
- Booking deliveries at appropriate times
- Ensuring access arrangements are in place
- Preventing obstruction of communal areas and maintaining fire safety compliance
